EBA’S Approach to Quality

Traditional quality management systems tend to be separate from the work process. EBA uses ISO 9001:2008 as a source of ideas to reinforce the firm's processes but does not bend the firm to fit the standard. The results are quality practices that are integrated into our business, so that quality is intrinsic to our work processes.
 

EBA's quality practices help the firm in four main areas.
 

• Fulfill corporate responsibilities by ensuring the firm meets profit targets for shareholders, reducing the risk and liability of errors, and ensuring compliance with regulations.
   
• Improve client loyalty by increasing the quality of our services.
  
  Our quality practices help us to:
  
  • Understand client expectations, to clearly define the scope of our work
  • Improve our ability to meet project schedules
  • Reduce the risk and consequences of errors
  • Increase client confidence and loyalty
  • Make better use of the firm's past experience and knowledge
  • Improve the coordination and management of changes
  • Improve the hand-offs and formal communication across departmental barriers
     
• Provide staff with reliable processes to improve productivity and reduce factors that waste time, such as searching for the current information and records, reinventing methods, rework, and correcting errors. Improved efficiency also gives staff time to gain perspective on their work.
   
• Fulfill individuals' professional responsibilities, for example under the APEGBC Code of Ethics and the Engineers and Geoscientists Act, the RPBio Code of Ethics, and the ASTTBC Code of Ethics.